You may have noticed the mention of points on our loads of our products. These are part of our rewards scheme and are our way of giving a little something back to our loyal customers. Each time you buy a product, you'll earn 1 points for every RM1.
Then when you come back to buy more wonderful things (using the same login details), you'll get the option to redeem some or all of your points at the following exchange rate:
1000 points = RM3 off your order
Each point expires every 365 days from the date of purchase.
You'll see the total cost in points displayed but you don't need to have the full amount, you can just grab yourself a partial discount.
IMPORTANT: You'll need to be logged in and then view your cart to redeem your reward points, not just go steaming straight off to the checkout. If you don't have any points yet or you're not logged in, the redeem field will not appear.
You can check your points balance by logging in and clicking on the "My Accounts" drop down at the top left.
If you have any questions, get in touch on +60 0102120266 or at [email protected]!
OVERVIEW when you use the reward points in www.teamairballoon.com, you agree to be bound by these Program Terms and Conditions. Teamair Balloon Sdn Bhd reserves the right at any time and from time to time, without notice, to add to, remove from, change or terminate the Program; for example, Teamairballoon Sdn Bhd may change the Program benefits, Reward credit levels or redemption offers at any time without notice. Participants are responsible for accessing these sites in order to keep informed of Program features applicable to Participants' rights and responsibilities with regard to the Program.
Please note rewards points will be removed for orders that are returned for refund according to the value of the items returned.
When you obtain Reward points, you have obtained a limited license from Teamair Balloon Sdn Bhd as described in these Program Terms and Conditions. Accrued Reward points are not your property. Reward points are not transferable under any conditions, including upon a Participant's death, as part of a domestic relations matter, or in any other matter, and any purported transfer or exchange of Reward points is null and void. Accrued Reward points may not be combined with any other Program Participant's Reward points. All accrued Reward points will be forfeited upon your withdrawal from or termination of the Program.
Reward points have no MONETARY value and may not be combined with any other offer, discount, coupon or promotion. Rewards points CAN NEVER BE CONVERTED TO CASH OR REFUNDED, EVEN UPON CANCELLATION OF YOUR ACCOUNT BY YOU OR TERMINATION OR SUSPENSION OF YOUR ACCOUNT BY US.
To the fullest extent allowed by law, Teamair Balloon Sdn Bhd retains ownership rights in any and all Reward points and grants you a limited, non-exclusive, non-transferable license to use Reward points only as specifically designated by Teamair Balloon Sdn Bhd as part of the Program. In the event that your account is cancelled or terminated by you or by Teamair Balloon Sdn Bhd for any reason, then you will no longer have the right to use any Reward points stored in or otherwise associated with your account, without any compensation to you or any liability of Teamair Balloon Sdn Bhd. Once Reward points are deleted from your account, they will not be reinstated, except at Teamair Balloon Sdn Bhd sole discretion. Your only recourse and rights, if any, with respect to Reward points obtained by you is to redeem such Reward points in accordance with these Program Terms and Conditions pursuant to eligible redemption offers as specifically designated Teamair Balloon Sdn Bhd from time to time in Teamair Balloon Sdn Bhd sole discretion.
You are encouraged to redeem Reward points stored in your account. Teamair Balloon Sdn Bhd reserves the right, at any time and for any reason, to terminate the Program or to otherwise cease to allow any and all uses of Reward points previously permitted. In such cases, Teamair Balloon Sdn Bhd generally will attempt to provide advance notice to Participants and an opportunity for Participants to redeem then-existing Reward points for eligible offers, as designated at such time by Teamair Balloon Sdn Bhd in its sole discretion; however, Teamair Balloon Sdn Bhd makes no guarantee there will be any such redemption offers available at such time.
PARTICIPANT ELIGIBILITY Only one Reward account allowed per individual. Provision of false information or omission of any information requested on any Program enrolment or redemption form or receipt may be grounds for denial of enrolment and/or accrual of Reward credit in the Participant's account.
HOW Rewards ADD UP When you purchase, you will earn RM1 worth - 1 point RM100 worth - 100 points If you believe that you have validly obtained any Reward points that have not posted to your account, then you must contact us within 3 months after the date you claimed to have obtained Reward points. You acknowledge and agree that we may require reasonable documentation to support your claim and our resolution of your claim after our internal customer service review processes will be considered binding and final by you.
REWARD REDEMPTION All redemption offers are subject to availability. Certain restrictions may apply to specific redemption offers. After a Participant has redeemed Reward points, the Participant will not be able to exchange, refund or return the points for redeposit in the Participant's account. By redeeming Reward points, the Participant releases Teamair Balloon Sdn Bhd, subsidiaries and affiliates from any and all liability regarding the Program or any redemption or use of Reward points. Teamair Baloon Sdn Bhd is not responsible for replacing lost, stolen or mutilated gift certificates, merchandise or anything else obtained by redemption of Reward points.
You acknowledge and agree that the results of our internal customer service review processes will be considered binding and final by you with respect to any and all matters arising from or related to the Program. Teamair Balloon Sdn Bhd may audit any Participant's account at any time, with or without notice to the Participant, to ensure compliance with these Program Terms and Conditions. Teamair Balloon Sdn Bhd, in its sole discretion, may cancel, suspend or otherwise limit your access to Reward points stored in your account if there is any suspicious, fraudulent, abusive or unlawful activity associated with your account. If we cancel, suspend or otherwise limit access to Reward points stored in your account, your right to use Reward points stored in your account immediately ceases. We will use reasonable efforts to investigate accounts that are subject to access limitations and to reach a final decision on the limitations promptly. Teamair Balloon Sdn Bhd reserves the right to pursue legal action in the event of fraud, misrepresentation, abuse or violation of the Program Terms and Conditions.
The Program is subject to applicable government laws, rules and regulations.